Policies.

I want to make sure that you and all other guests are provided with a quality experience which is both timely and professional. KayMBeauty offers an appointment only basis; we are setting aside time specifically for you when you book an appointment.

Ensuring a Quality Experience

Appointments

Please be on time for your appointment. If you arrive 20 mins LATE to your scheduled appointment your appointment will be considered canceled and will be charged a late fee of 30% of the full service charge. A minimum 24 BUSINESS hours notice must be given to reschedule appointments. NOT SHOWING for your scheduled appointment or not giving 24 hrs to reschedule your appointment will result in a cancellation fee of 30% of the full service charge.

For Microblading/Shading pre-care is required, schedule appointment at least a week in advance. If you have had previous work done and are interested in a cover-up/re-work, you MUST contact me prior to scheduling your appointment. 

Important Note

No children. While I love children, I respectfully request No children under 12 while you are receiving service. This is to ensure that I can concentrate 100% on you and your treatment, and for everyone’s safety. It is against health and safety obligations to have children in the spa unsupervised. If you arrive with your children without prior discussion with management your treatment may be refused with full cost owing. Phones– I request that all mobile phones are switched off or put on silent while you visit. We want your time to be relaxing, away from your busy day, and to not interfere with your therapist or other clients. I appreciate your co-operation and understanding.

Refund Policy

We do not offer refunds on services. We do however, offer a guarantee on all of our lash services. If you have any concerns with excessive lash shedding, let us know within 2 days and we will fix it to your satisfaction at no extra charge. You must schedule your appointment only within 1 week of your initial service. If you experience an allergy and are unable to wear the eyelash extensions applied, we will remove them free of charge and may offer a voucher for another service. Eyelash adhesives contain cyanoacrylates.

Allergies

If you experience an allergic reaction to any of the products used during a service, please contact us immediately for assistance in assessing the situation. If you’ve experienced allergic reactions to eyelash extensions in the past and think you may have an allergy to our products, please let us know before your appointment. A patch test can be administered prior to the appointment. Simply phone or email us with this request. *Refunds are not given for allergic reactions, however, we will remove the lashes free of charge. Eyelash adhesives contain cyanoacrylates. See our refund policy.

Pricing Policy

All prices are subject to change. All product purchases are final; no exchanges or refunds.

**By making appointments with KayMBeauty you are agreeing to these terms.